Ricoh logo
As an all-in-one technology solution provider, Ricoh empowers workplaces through a digital change that connects everything within your workspaces.
As an all-in-one technology solution
provider, Ricoh empowers workplaces
through a digital change that
connects everything within
your workspaces.
Learn More
Ricoh logo

Microsoft 365 With Ricoh

Ricoh Malaysia is proud to be a Microsoft Silver Partner with competencies in Microsoft 365. As a Silver Partner, we provide added value to our customers through greater accessibility with Microsoft:
  • Direct connection & business opportunities with Microsoft
  • Ability to always guarantee and up to date workforce through timely support interactions with us.
  • Continuous Microsoft customer support, news & updates.
  • Stronger partner network connections.
  • Smarter training tools & programs.

End to End Complete IT Service Management

  • Timely support with SLA
  • Keeps operations uninterrupted with increased efficiency and productivity
  • Remote diagnosis and remediation, faster response time

Remote Support

Ricoh’s Remote Support enables to help you diagnose and resolve issues through real-time screen sharing or a remote guide and operation technology.

Managed Desktop

Fast, friendly service and proactive IT management at a fixed monthly price. You focus on what you do best, while we manage your IT
RICOH Managed IT Desktop Services
Client Basic Plus Premium
Response Time 4 Hours 2 Hours 1 Hour
Helpdesk Service via Call Center (8.30am – 5.15pm) Image Image
Remote Support (8.30am-5.15pm) Image Image Image
Ticket Management Image Image Image
Endpoint Security (Antivirus) Software Image Image Image
Desktop OS Update Image Image Image
Monthly Report Image Image Image
Policy Management Image Image Image
Remote Proactive Computer Optimization Nil Image Image
On-Site Service Nil 4 times per year 10 times per year
Software Audit Nil Nil Image
Inventory Management Nil Nil Image
Remote Assist Data Backup and Recovery Nil Nil Image

Managed Infrastructure

  • Ricoh’s Data Centre is located in Cyberjaya, where we provide and monitor infrastructure for our customers. 
  • Our Remote Infrastructure Monitoring Services allow customers to have a platform to view and monitor anytime,anywhere.
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Remote Infrastructure Monitoring Services

  • 24-hour surveillance
  • End-to-end case and fault management
  • Fault identification and alarm handling
  • Fault triage, isolation, troubleshooting, and resolution
  • Supervision of planned outages
  • Management of field technicians during fault scenarios
  • Supervised management and dispatch of advanced replacement parts

Secured Hosting

  • Single platform
  • Utilization of business data
  • Implementation of security elements
  • Continuous monitoring of the systems 
  • Saving business time, money, and customers
Ricoh logo
Set up your IT team for success today and tomorrow. Tackle today’s challenges and position your business for future growth quickly with Aruba ESP.
Make hybrid working effortless – Extend your network into employees’ homes to provide enterprise-class Wi-Fi to enable productivity.
Reduce time spend on administrative tasks – Bring automation to your business, free up IT resources and reduce errors.
Overcome skills shortages – The simplicity of the Aruba AIOps simplifies network management for IT professionals – no special skills required.
Strengthen and simplify security – Combat sophisticated threats and protect data across your network.
Let financing get you moving – Aruba’s wide variety of financial options enable you to get the network you need today with minimal upfront cost.
Start winning at the Edge – The Shift to the Edge is already starting to unfold, driven by the relentless growth in data from connected devices. Be at the forefront and harness the potential of the Edge with confidence with Aruba ESP.

Smart Workplace Overview

Empowering workplaces through a digital change that is tailor-made to connect everything for a seamless workplace experience 

Our Smart Workplace Services

Smart Visitor Management

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Smart Device Management

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Smart Meeting Room & Workplace Collaboration

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Smart Workplace Optimization

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Smart Connectivity

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Smart Surveillance

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Connecting you with tools and devices for
better productivity and mobility

Purchase RICOH’s products with a peace of mind

Enjoy PBB instalment payment plan for up to 12 months!*

Kickstart your business with direct-to-garment printing

✔️Easy to Operate

✔️Print on Demand

✔️Personalization

✔️Support various types of application

Empower your workplace with our cutting-edge printing solution equipped with smart technology

  • Continuous updated via RICOH Always Current Technology
  • RICOH Smart Integration workflows
  • Copy, print, scan, optional fax 
  • Intuitive smart operation panel

Create stunning, seamless presentations

  • Efficient energy usage 
  • Bright, crystal-clear visuals 
  • Maintenance-free
  • Flexible set-up 
  • Crisp and sharp display

All-In-One Collaboration Tool RICOH Interactive Whiteboard (IWB)

  • Real time collaboration 
  • Edit and mark documents directly on the whiteboard 
  • Easy to use 
  • Innovative handwriting recognition 
  • Share results easily

Dynamic Workplace Intelligence

Ricoh Intelligent Support Remote support that you can count on. No downtime.
  • Easy process to import your settings from your old MFP to your new one
  • Remote management of your devices online
  • Automatic update on latest firmware at all times
  • Using AI to prevent malfunction
  • For more instructions, click here

RICOH Always Current Technology

Meeting your ever-changing business needs
  • Download latest updates directly to supported devices
  • New features and functions are developed based on customer feedback
  • Scalable and adaptable- improves workflow efficiency
  • Stay updated with latest security features- prevent malware and virus

RICOH Smart Integration

Cloud workflow solutions – boost your productivity
  • Scan & transform paper documents into editable electronic files
  • Reduce workflow time & cost
  • Popular platform integration
Dynamic Workplace Intelligence
Ricoh Intelligent Support Remote support that you can
count on. No downtime.
  • Easy process to import your settings from
    your old MFP to your new one
  • Remote management of your devices online
  • Automatic update on latest firmware at all times
  • Using AI to prevent malfunction
  • For more instructions, click here
RICOH Always Current Technology
Meeting your ever-changing business needs
  • Download latest updates directly to
    supported devices
  • New features and functions are developed
    based on customer feedback
  • Scalable and adaptable improves
    workflow efficiency
  • Stay updated with latest security features
    prevent malware and virus
Click Here
RICOH Smart Integration
Cloud workflow solutions - boost your productivity
  • Scan & transform paper documents into
    editable electronic files
  • Reduce workflow time & cost
  • Popular platform integration
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Ricoh Is Now Officially An Adobe Authorized Reseller

Power Your Creativity
Get everything you need to create content that elevates your brand
Work Better As A Team
Collaborate efficiently with integrated tools and services
Ensure Company Control
Manage your plan, apps and assets with easy features

Creativity For All

Now everyone can make something amazing for fun, for work or just because. All you need is a little imagination and Adobe Creative Cloud.

Streamline Workflows

Adobe Acrobat keeps you connected to your team with simple workflows, across desktop, mobile and web – no matter where you’re working.

Keep Workflows Moving

Acrobat Sign lets employees click to launch automated signing processes for individual signers or thousands of recipients — instantly. Customers and constituents simply tap to sign documents from anywhere.

Request A Consultation

Request A Consultation

About Us

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2017, Ricoh Group had worldwide sales of 2,028 billion yen (approx. 18.2 billion USD).

For further information, please visit www.ricoh.com.my

Contact RICOH
Ricoh Malaysia
Address: Ricoh (Malaysia) Sdn Bhd (10078-W)
Lock + Store, Level 1
No. 5, Jalan Penyair U1/44
40150 Shah Alam, Malaysia
Customer Hotline: 1-300-88-8228

Copyright © 2022 Ricoh (Malaysia) Sdn Bhd.
Website managed by Exabytes Digital. All rights reserved.

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