As an all-in-one technology solution provider, Ricoh empowers workplaces through a digital change that connects everything within your workspaces.
Microsoft 365 With Ricoh
Ricoh Malaysia is proud to be a Microsoft Silver Partner with competencies in Microsoft 365. As a Silver Partner, we provide added value to our customers through greater accessibility with Microsoft:
- Direct connection & business opportunities with Microsoft
- Ability to always guarantee and up to date workforce through timely support interactions with us.
- Continuous Microsoft customer support, news & updates.
- Stronger partner network connections.
- Smarter training tools & programs.
End to End Complete IT Service Management
- Timely support with SLA
- Keeps operations uninterrupted with increased efficiency and productivity
- Remote diagnosis and remediation, faster response time
Remote Support
Ricoh’s Remote Support enables to help you diagnose and resolve issues through real-time screen sharing or a remote guide and operation technology.
Managed Desktop
Fast, friendly service and proactive IT management at a fixed monthly price. You focus on what you do best, while we manage your IT
| RICOH Managed IT Desktop Services | |||
|---|---|---|---|
| Client | Basic | Plus | Premium |
| Response Time | 4 Hours | 2 Hours | 1 Hour |
| Helpdesk Service via Call Center (8.30am – 5.15pm) |  |
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| Remote Support (8.30am-5.15pm) | |
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| Ticket Management | |
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| Endpoint Security (Antivirus) Software | |
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| Desktop OS Update | |
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| Monthly Report | |
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| Policy Management | |
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| Remote Proactive Computer Optimization | Nil | |
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| On-Site Service | Nil | 4 times per year | 10 times per year |
| Software Audit | Nil | Nil | |
| Inventory Management | Nil | Nil | |
| Remote Assist Data Backup and Recovery | Nil | Nil | |
Managed Infrastructure
- Ricoh’s Data Centre is located in Cyberjaya, where we provide and monitor infrastructure for our customers.
- Our Remote Infrastructure Monitoring Services allow customers to have a platform to view and monitor anytime,anywhere.
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Remote Infrastructure Monitoring Services
- 24-hour surveillance
- End-to-end case and fault management
- Fault identification and alarm handling
- Fault triage, isolation, troubleshooting, and resolution
- Supervision of planned outages
- Management of field technicians during fault scenarios
- Supervised management and dispatch of advanced replacement parts
Secured Hosting
- Single platform
- Utilization of business data
- Implementation of security elements
- Continuous monitoring of the systems
- Saving business time, money, and customers
Set up your IT team for success today and tomorrow. Tackle today’s challenges and position your business for future growth quickly with Aruba ESP.
Make hybrid working effortless – Extend your network into employees’ homes to provide enterprise-class Wi-Fi to enable productivity.
Reduce time spend on administrative tasks – Bring automation to your business, free up IT resources and reduce errors.
Overcome skills shortages – The simplicity of the Aruba AIOps simplifies network management for IT professionals – no special skills required.
Strengthen and simplify security – Combat sophisticated threats and protect data across your network.
Let financing get you moving – Aruba’s wide variety of financial options enable you to get the network you need today with minimal upfront cost.
Start winning at the Edge – The Shift to the Edge is already starting to unfold, driven by the relentless growth in data from connected devices. Be at the forefront and harness the potential of the Edge with confidence with Aruba ESP.
Smart Workplace Overview
Empowering workplaces through a digital change that is tailor-made to connect everything for a seamless workplace experience
Our Smart Workplace Services
Smart Visitor Management
Before
- Currently using Log book to register customer
- In search of a proper recording system of guest in and out of the office
- High reliance on Receptionists
After
- Streamline Guest Sign In / Sign Out Process
- Improve Security with Real Time statistics of Visitor Data
- Offer Professional First Impression
Smart Device Management
Before
- Remote controllers per device, no automation
- No information on its utilization
After
- Universal remote for all equipment
- Useful data for device consumption
- Automation for devices with Smart AC / Smart Lighting
- Resource optimization through analytics of usage pattern and preference
Smart Meeting Room & Workplace Collaboration
Before
- Frequent face-to-face meeting
- High travel cost & time spent travelling
- Paper filled meetings, white board meetings, missed meetings
After
- Paperless Meeting
- Meetings can be shared via multimedia devices
- Digital White board
- Virtual Meeting room
Smart Workplace Optimization
Before
- Wasted office space
- Underutilized office facilities
- No information on take-up of office space and resources
After
- Hot desking
- Activity based workplaces
- Booking of resources
- Data based office planning
Smart Connectivity
Before
- Disintegrated pieces of Information everywhere
- Insecurity over document handling
After
- Synchronization of information
- Efficient and safe distribution of information
Smart Surveillance
Before
- CCTV video recording still limited to crime deterrence
- No actionable intelligence
After
- CCTV with analytics
- Remote monitoring
- Suspicious alerts via devices
- A.I. Thermal Scanner for heat map detection
Purchase RICOH’s products with a peace of mind
Enjoy PBB instalment payment plan for up to 12 months!*
Kickstart your business with direct-to-garment printing
✔️Easy to Operate
✔️Print on Demand
✔️Personalization
✔️Support various types of application
Empower your workplace with our cutting-edge printing solution equipped with smart technology
- Continuous updated via RICOH Always Current Technology
- RICOH Smart Integration workflows
- Copy, print, scan, optional fax
- Intuitive smart operation panel
Create stunning, seamless presentations
- Efficient energy usage
- Bright, crystal-clear visuals
- Maintenance-free
- Flexible set-up
- Crisp and sharp display
All-In-One Collaboration Tool RICOH Interactive Whiteboard (IWB)
- Real time collaboration
- Edit and mark documents directly on the whiteboard
- Easy to use
- Innovative handwriting recognition
- Share results easily
Dynamic Workplace Intelligence
Ricoh Intelligent Support
Remote support that you can count on. No downtime.
- Easy process to import your settings from your old MFP to your new one
- Remote management of your devices online
- Automatic update on latest firmware at all times
- Using AI to prevent malfunction
- For more instructions, click here
RICOH Always Current Technology
Meeting your ever-changing business needs
- Download latest updates directly to supported devices
- New features and functions are developed based on customer feedback
- Scalable and adaptable- improves workflow efficiency
- Stay updated with latest security features- prevent malware and virus
RICOH Smart Integration
Cloud workflow solutions – boost your productivity
- Scan & transform paper documents into editable electronic files
- Reduce workflow time & cost
- Popular platform integration
RICOH Smart Integration
Cloud workflow solutions - boost your productivity
- Scan & transform paper documents into
editable electronic files - Reduce workflow time & cost
- Popular platform integration
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Ricoh Is Now Officially An Adobe Authorized Reseller
Power Your Creativity
Get everything you need to create content that elevates your brand Work Better As A Team
Collaborate efficiently with integrated tools and services Ensure Company Control
Manage your plan, apps and assets with easy features
Creativity For All
Now everyone can make something amazing for fun, for work or just because. All you need is a little imagination and Adobe Creative Cloud.
Streamline Workflows
Adobe Acrobat keeps you connected to your team with simple workflows, across desktop, mobile and web – no matter where you’re working.
Keep Workflows Moving
Acrobat Sign lets employees click to launch automated signing processes for individual signers or thousands of recipients — instantly. Customers and constituents simply tap to sign documents from anywhere.
Request A Consultation
Request A Consultation
About Us
Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.
Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2017, Ricoh Group had worldwide sales of 2,028 billion yen (approx. 18.2 billion USD).
For further information, please visit www.ricoh.com.my
Contact RICOH
Ricoh Malaysia
Address: Ricoh (Malaysia) Sdn. Bhd.
Hap Seng Business Park
No. 12, Persiaran Perusahaan
Unity Square. Lot 3-02 & Lot 3A
Seksyen 23, 40300, Shah Alam, Selangor.
Hap Seng Business Park
No. 12, Persiaran Perusahaan
Unity Square. Lot 3-02 & Lot 3A
Seksyen 23, 40300, Shah Alam, Selangor.
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